About us
The website to which these terms and conditions apply and for which we are responsible is BeLoveCurious.com.
BeLoveCurious is an entity of Curious Enterprises Limited. Registered in England and Wales; registered number: 08873369. Registered office address: 3a Mill Lane, Wimborne Dorset BH21 1LN. Contact email: info@belovecurious.com
General
The following terms and conditions apply to all sections and pages under the belovecurious.com website and, where relevant, to any other services provided by us. Additional terms and conditions may also apply to other services provided by us and these are set out below and/or will be explained or made available to you if you use these services.
If you wish to find out more about how BeLoveCurious handles personal data, confidentiality and privacy in respect of our services, please read our Privacy & Data Protection page. This also sets out how BeLoveCurious handles reports and client records, our codes of ethics and practice. This also details the personal information we collect from you, how we use it, how we keep it safe and how you can manage and access your own personal information.
Please read these terms and conditions carefully. They govern our relationship with you in relation to this website. By using or accessing any part of this website or otherwise indicating your consent, you are agreeing to be bound by these terms. If you do not accept these terms and conditions, please do not continue to use this website.
We may modify these terms and conditions by posting an updated copy of them on this website from time to time. You should refer to this page in future to review the current terms and conditions. By continuing to use this website you agree to the amended terms and conditions.
Copyright
Content on this website
All information on this website is provided as a free resource and may not be used for commercial purposes of any kind without our prior written consent.
Unless otherwise stated we own the copyright and any other intellectual property rights in all material on this website and in our publications (or are licensed to use the same). Specifically:
- BeLoveCurious is a Registered Trademark; registered number 00003086622.
- The strapline ‘For a love life you’ll love’
- The ‘lovepoint’ logos – open and closed versions – copyright (under licence).
In addition, copyright extends to all materials including, but not limited to, the design, layout, look, appearance, graphics, photography and documents on this website, as well as other content such as articles and other text.
Permission to use content from this site is not granted. No part of the material may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, or by any information storage and retrieval system, without prior written permission from BeLoveCurious. BeLoveCurious grants the user the right to use the material by downloading, storing and making copies for private use only.
None of the above grants any person the right to copy or substantially include any of the material in a published work, whether consisting in physical, electronic or whatever form, without prior written consent from BeLoveCurious.
Written requests to use the information available on this website should be emailed to helen@belovecurious.com.
Material on BeLoveCurious.com may be changed, terminated, or updated without notice. BeLoveCurious may make improvements and/or changes in the services provided via this site at any time without notice.
We retain the right, without any obligation, to modify, update, withdraw or deny access to this website at any time and without notice. If the need arises, we may suspend access to this website or close it down indefinitely.
Outbound external links on this site are not under our control and we are not responsible for the contents of any linked site, or any links contained within that linked site. We are providing these links as a convenience and the inclusion of any link does not imply endorsement by BeLoveCurious.
Copyright in the information we provide to you
The information provided to you as part of the service you receive from us may contain material which is itself protected by intellectual property laws including, without limitation, copyright.
You may view, use, download and store the information for your personal use. Commercial use of the information provided by us is not permitted. The re-distribution, republication, or otherwise making available of the information provided by us in connection with our online counselling services to third parties without our prior written consent is prohibited.
Unauthorised use of the information provided by us may give rise to a claim against you for damages and/or be a criminal offence.
Paid for online services
By submitting a request or order for these services you are offering to buy the service at the price set out on this website(s) and you are allowing us to use your personal information for the purposes of supplying the service.
Once the service has been supplied, you have the right to ask that your details be removed from our system. If you wish to do this or to make a subject access request, please read the section Your rights and managing your own data in our Privacy & Data Protection page for full details on how to do this.
Liability
BeLoveCurious uses reasonable care in compiling and presenting the information on BeLoveCurious.com. BeLoveCurious (or Curious Enterprises Ltd) does not assume liability for any errors or omissions in the content on this site, including, but not limited to, typographical errors, inaccuracies, outdated information, or broken links.
This site and all information within it are provided on an “as is” basis without any warranties of any kind, express or implied. BeLoveCurious expressly disclaims liability for errors or omissions in the information found on this site.
Availability of this website
Whilst we try to ensure that this website is available 24 hours a day we are not liable if, for any reason, the site is unavailable for any period of time.
We make no warranty that this website is free from defects, viruses or anything else which may be harmful or destructive or that any defects and viruses that do arise will be corrected. We do not guarantee that this website will be compatible with all or any hardware and software that you may use.
Your use of this site
You may not use this website for any purpose that is unlawful or prohibited by these terms and conditions. In particular, but not exclusively you are prohibited from posting or transmitting to or from this website any material:
- That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
- For which you have not obtained all necessary licences and/or approvals.
- Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the intellectual property rights of any third party, in any country in the world, or
- Which is technically harmful (including, without limitation, computer viruses, harmful components, corrupted data or other malicious software or harmful data).
We shall fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this section.
Client Acceptance & Retention Policy
Under some circumstances, BeLoveCurious or an individual therapist may wish to withdraw the service offered. Where this is in response to any risks considered sufficient to warrant withdrawing said services from a client(s); whether the work is prospective (not yet started) or ongoing (any way through the paid-for six sessions), the assessment of risk and decision to withdraw will be determined solely by BeLoveCurious.
As there may be many differing factors leading to grounds for this assessment, and different levels of risk tolerance, it is not viable to set out all such circumstances in advance. However, some circumstances are non-negotiable and will automatically and immediately lead to a withdrawal of the offer of service – if a client is under the minimum age we prescribe of 18 years old; if a client is found to be recording the session; if a client is clearly intoxicated by drugs or alcohol; if a client uses violent or abusive or threatening language or behaviour whilst on the call or in any correspondence; if a client is the subject of an ongoing police investigation or court case; or there is domestic violence or other serious risk to harm.
Depending on the reasons for withdrawal of the service, clients may lose the right to a refund of the balance of the remaining sessions. Any session terminated by the therapist at the start of the session will, as a minimum forfeit the session fee for that occasion. Abandonment of sessions due to threatening language or abusive behaviour towards the therapist will forfeit the full outstanding balance of pre-paid sessions.
Age
Our online services are only available to those aged 18 years and over.
Domestic Violence
Violence and abuse is an issue for many people in relationships. BeLoveCurious does not work with couples in these circumstances.
We know from our experience that working with couples or family members in this situation together may not be safe. If it becomes apparent during any session with you that this is the case, the BeLoveCurious therapist will terminate the agreement to work with you and will recommend that each person seek individual specialist support from another agency.
Our Privacy
Mobile phones
Please switch off your mobile phone during your counselling sessions as it can create an unhelpful distraction and interruption.
Unauthorised electronic recording
In order for you to work safely and effectively with a counsellor, it is important that the privacy of the work is respected. Please do not attempt to record your counselling session using any device or app. If it is found that recordings have been made covertly, counselling services for the individual responsible will be discontinued immediately and BeLoveCurious reserves the right to seek legal advice regarding possible further action.
Authorised electronic recording
If your counsellors wishes to make an audio or video recording of their work with you, in these circumstances you will be asked to give your written consent for this to happen. The consent will specify all the ways in which the recording will be used (for example training, supervision or research) and will specify how and when the recording will be destroyed.
Reports and client records
Please do not ask us to write reports on the progress made in counselling for any external agency such as Social Services as we will refuse this. We are not in a position to do this because of our duty of confidentiality to all our clients and because BeLoveCurious counsellors are not trained in the specialist areas of diagnosis or social work assessment.
In addition, if we are asked by clients, their solicitors, the police and the courts for access to the client records, BeLoveCurious will refuse. Further, we reserve the right to resist legal requests to produce the records in court as we do not believe they are suitable as evidence in legal proceedings given their function as an aide memoire for the therapist’s individual use and do not therefore constitute a full or a necessarily balanced account of proceedings.
We do this in order to protect BeLoveCurious’s duty of confidentiality to all its clients and to preserve its reputation as a provider of confidential counselling for individuals and couples seeking support in their relationship.
Codes of ethics and practice
The primary professional body for Relationship Counselling is the British Association for Counselling & Psychotherapy. All BeLoveCurious therapists are registered members of the BACP and are required to comply with it’s code of ethics and practice as set out in the Ethical Framework for Good Practice, as appropriate to the work they undertake.
In addition, BeLoveCurious personnel must comply with BeLoveCurious’s practice policies and guidance which both complement the external codes and set specific organisational standards for ethical working. Find out more at the BACP website.
All our therapists are in ongoing professional clinical supervision for the work they undertake and stay up to date professional developments & ethical issues via their own Continuous Professional Development.
Confidentiality – summary
BeLoveCurious relationship counselling is a private and confidential form of help. We hold information about each of our clients and the counselling they receive in confidence. This means that we will not normally give your name or any information about you to anyone outside the organisation. However, there are exceptional cases where BeLoveCurious might ethically or legally have to give information to relevant authorities, for example, if we had reason to believe that someone, especially a child, is at serious risk of harm or to prevent a miscarriage of justice. We will discuss any proposed disclosure with you unless we believe that to do so could increase the level of risk to you or to someone else.
If you use our service with a partner or member of your family, the counsellor may suggest seeing each of you individually. It is important for you to know that what is said in those individual sessions will be confidential and not shared with your partner or family. Read More on the Privacy & Data Protection page
Data Protection – summary
BeLoveCurious keeps confidential records and statistics about its clients. All records are kept securely and are only seen by authorised BeLoveCurious personnel. These records are subject to the General Data Protection Regulation May 2018. Some of the information we may collect is classified as sensitive personal data and we can only use such data where we have your explicit consent. This data may include racial or ethnic origin, political opinions, religious beliefs, physical or mental health, sexual life, criminal proceedings and offences. Your personal and sensitive personal data will only be used in order to provide the service to you and for managing and quality assuring the service. Records are kept for up to a period of 7 years and are then destroyed.
BeLoveCurious recognises that on occasion, our clients may wish to exercise their rights under the General Data Protection Regulation (May 2018) and make a subject access request in respect of their personal information held by BeLoveCurious. Often during counselling, information is provided by more than one individual. In these cases, BeLoveCurious will only release information if consent has been given by all of the individuals involved.
If you wish to make a subject access request, please read the Privacy Policy section ‘Your rights and managing your own data’ for full details on how to do this.
The information about confidentiality in no way contravenes your rights under the General Data Protection Regulation May 2018 to access personal data that BeLoveCurious holds on you. Read More on the Privacy & Data Protection page
Cancellation Policy
If you intend to cancel, at least 24 hours’ notice should be given to avoid forfeit of a pre-paid session.
Feedback: compliments, concerns and complaints
If you’d like to pay us a compliment or share a positive experience you’ve enjoyed with BeLoveCurious, we’d love to hear about it.
If you feel we haven’t delivered a good experience, we operate a formal complaints procedure. We welcome feedback and if you have a concern or complaint, we will always take it seriously as it allows us to improve the service we offer you. In either circumstance, please Contact Us.