Frequently Asked Questions

Who is BeLoveCurious for?

BeLoveCurious is online relationship therapy for everyone*. To ‘be love curious’ is our invitation to anyone aged 18 and over to engage in a purposeful conversation about their relationship or love life.

Sessions are designed to give clients the opportunity to have relaxed, no nonsense, confidential conversations with a relationship expert to explore what’s getting in the way of their relationship goals and to see opportunities for personal change and growth.

* BeLoveCurious is a service designed to offer short term relationship counselling for people who want to improve their love life. We do not offer long term psychotherapy and we cannot provide support here to people with serious mental health issues. Read below for further information on who we cannot support here.

Is it just for single people or do you see couples too?

We just love helping single people to find their dating-to-relationship mojo, but it doesn’t stop there. All our coaches are highly experienced couple counsellors so if you’re already in a relationship and feeling a bit stuck, we can help you too!

The fact that we’re a flexible, online service, also makes it easier for you to schedule appointments that work for you, even if you’re both in different places!

Is there anyone BeLoveCurious won’t work with?

BeLoveCurious offers short term counselling for people aged 18+, wanting to improve their approach to finding love & dating, a current relationship or sex life. 

We do not offer long term psychotherapeutic services, nor are we able to provide support for anyone with serious mental health issues, including but not only chronic depression, anxiety disorders, eating disorders, self-harm & suicidal thoughts, addiction, and serious relationship issues involving physical, emotional or financial domestic abuse, or requiring psychosexual counselling.

If you are unsure whether we can work together, please email us with your question. We will get back to you within 48 hours with a response, and if appropriate further signposting information .

What is relationship therapy and how can it help me?

Relationship therapy is a specialised form of counselling. Like other counselling it is a talking therapy based on theory and practical know-how.

Its purpose is to help people to overcome the inner psychological barriers and unhelpful behaviours that limit them from achieving their potential, especially when it comes to having great relationships of any kind.

When it comes to sex, love and relationships, the usual difficulties we face as human beings – trusting others, communicating clearly, directly and effectively, feeling confident, being authentic and managing our tendencies towards extremes of emotion – can be particularly heightened.

And that’s why it takes – we believe – someone who has really dedicated themselves to understanding the psychology of relationships to help clients come to a better understanding of themselves and others and so move forward with more choice and freedom.

All our therapists have studied as counsellors first, and gone on to specialise as relationship therapists. Our training has involved academic study to Masters Degree (MA) in Relationship Therapy, and many hundreds of hours each, of supervised practice through volunteering at Relate, and seeing private clients.

Tell me more about your therapeutic approach …

All BeLoveCurious therapists are highly qualified relationship experts with extensive academic education and experience of working with singles & couples on today’s love life matters.

We see everyone as unique, and so we use our skills and knowledge to work in a way that suits each client. Using an integrative counselling approach we incorporate ideas and techniques from different therapeutic disciplines and traditions including – Systemic & Family, Psychodynamic, Narrative, Existential, Cognitive Behavioural Therapy (CBT), Acceptance & Commitment Therapy (ACT). We also sometimes use coaching techniques and psycho-education to help clients, in addition to more traditional forms of counselling. 

Working ‘integratively’ means we don’t promote a particular style of counselling or follow an instruction manual, but we do share a deep understanding of how people think and make decisions about relationships. We also share an ambition for everyone having a great love life – if they want one!

Academic research shows that clients achieve similar levels of success regardless of the style of coaching or therapy they use. Overall, it’s the quality of the relationship with their therapist and a consistent approach to working with them that makes most difference,.

Can anyone be a BeLoveCurious relationship expert?

The short answer is – No. We don’t just say we’re relationship experts. We are!

Our therapists have specific academic qualifications in Relationship Therapy. Currently, all our therapists are qualified to Masters level – MA and/or MSc. We also have hundreds of hours of experience working with clients on love, sex and relationship matters.

In addition, every BLC Therapist has training in at least one other therapeutic or coaching discipline. All are Registered Members of the British Association of Counselling & Psychotherapy (BACP) as a minimum requirement, and adhere to professional standards for supervision and continuing professional development (CPD). 

Each therapist has also followed their own personal development path.

Qualifications and experience aside, we’re all here because of our passion and commitment to helping single people and those already in relationships to have a genuinely fulfilling love life.

How do I know which BLC relationship therapist is right for me?

You don’t have to choose your BLC relationship therapist if you’re happy to leave that to us. Just let us know when you’re available for your first session and we’ll do the rest.

However, if you do have a preference we think you will know who is right for you. Whether you are drawn to one of our therapists because of their photo, other qualifications or just something you can’t quite put your finger on, having a good connection with your therapist is key to success. Just tell us who you’d like to work with on the contact form and we’ll do our best to match you with them.

Academic research into more traditional forms of counselling consistently shows that it’s the quality of the relationship between a therapist and their client that is the most important factor in achieving success.

When can I arrange a session?

BeLoveCurious offers sessions seven days a week from 10am through to 7pm, so you can arrange a session to suit you and your lifestyle. All sessions are subject to availability of individual therapists, so we cannot guarantee to offer your preferred appointment time with a particular therapist.

Once you have told us your preferred days & times of day, we will offer you two suitable session times. For appointment times in high demand, there may be a longer waiting time for the time slot, and/or with your chosen therapist. We will notify you of any scheduling difficulties and try to offer you other suitable alternatives, including sessions with another member of our team.

Can I speak to a therapist before I book?

If you’re unsure whether to commit to a full 6 session course, we suggest you opt for a 1 hour trial session to begin with. This will give you the opportunity to work with a therapist and check out how you feel about seeing someone online. It’s the best way to really find out if our approach is right for you.

If you would still like a chat first, we can arrange for you to speak to one of our therapists. We don’t charge for this service and so we need to keep it brief (up to 15 minutes). Contact Us to let us know your availability and if there’s anyone in particular you’d like to speak. We’ll get back to you with a couple of suggested appointment times as soon as we can.

Can I book face-to-face sessions?

BeLoveCurious is an online service only. Sessions are offered on Skype & Zoom and other mobile face-time Apps on request.

Our individual therapists work in private practice also. If you would like to be put in touch with someone working in your area directly, please let us know your details and the name of the therapist you would like to see in person via the Contact Us form, and we will pass on your request to them.

Please note that due to the Covid-19 situation we have suspended this element of our service.

How do I know if it’s right for me?

There is no ‘right way’ to be and no ‘right time’ to start being curious about your love life. We think everyone really can have a fantastic relationship if they want one and are willing to work at it. And, because you’ll be working with an expert relationship therapist, they will guide you in this enquiry, collaboratively, in a way that is right for you.

So, if you are: 

• Curious about why your love life isn’t working out the way you’d like it to
• Interested in discovering new things about you
• And ultimately willing to do some things differently, even when it might feel a bit awkward … then this is for you!

If you’re still unsure, why not book in for a 1 hour trial session. Your allocated therapist will help you to work out if our approach and expertise is right for you. If we think you will be better served elsewhere, we’ll be honest about that and may recommend an alternative route for you. 

What’s your stance on equality & diversity?

We strive to uphold the value of Equality – that every person should be treated fairly and equally. We live in a diverse society and, in order to counsel ethically and effectively, it is important that we are mindful of how diversity and difference impact on our clients and the therapeutic relationships we form.

Diversity is often understood to refer to the presence of particular differences between individuals in a group of people or a society. Some of the typical designations are listed below:

  • Age
  • Gender
  • Race
  • Religion
  • Culture
  • Ability (physical and/or mental)
  • Sexuality
  • Socio-economic Class

  • LGBTQ+
  • Kink
  • Neurodiversity
  • Family (e.g. adoption or non-conventional)
  • Regional differences
  • First language
  • Other

Diversity does not necessarily create barriers to relating. In fact, it may be that speaking with someone from a different background or perspective can offer something valuable. Whether that is seeing a therapist of a different gender, age or with another difference there is the possibility of gaining a fresh perspective or addressing relational patterns via the therapeutic relationship.

Diversity and difference can of course create challenges to the therapeutic relationship. As therapists, we trust in the client’s ability to select a route through therapy which will best support their journey. We also recognise that our service may not be accessible for all clients and that specialist services are available to serve clients with specific needs or therapeutic focus beyond our remit. For signposting, you may wish to access generic counselling directories such as offered by the BACP or Counselling Directory, or relevant charities or organisations.

Why do I have to book six sessions?

Our six session programmes are designed to be long enough for you and your therapist to build real trust and understanding. In our experience six sessions can deliver just what you need to take your love life to the next level.

Many clients do want to continue beyond this of course. Perhaps talking with us has kick-started a desire to explore and learn more, or they realise that the kind of support we offer is helpful as they try out new things to achieve their love life goals. Whatever the reason, we offer different ways to continue the journey with us – either book another 6 sessions, or dip back in as and when you feel like it. Your therapist is here for as long as you need in a way that works for you.

How do I get the most out of my sessions?

The Number One piece of advice we can offer to help you get the most out of your six sessions is to consider that your programme is for the whole of the 6-12 week period you’ve set aside for this – not just the six hours of 1:1 time with your therapist. Approaching it as an intensive course where you get to be in a process of personal enquiry and try out new ways of approaching your love, sex and relationship challenges as you go, will help you to make noticeable progress in a short space of time.

We also recommend that you:

  • Have all 6 sessions with the same therapist. This will allow you to get to know each other really well, and your dedicated therapist to work most effectively with you.
  • Schedule your six sessions over a limited period of time. By speaking to your therapist regularly you’re more likely to feel motivated and inspired, and change can come quicker!
  • Book in one session per week or per fortnight, on the same day and time. This will make it easier for you to remember your regular session time and plan it into your schedule.
  • Make all your bookings in one go as soon as you’ve purchased a package. Doing this will help you get the dates & times you want and will help you avoid later disappointment if your preferred time slot gets booked by someone else.
  • We’ll be happy to reschedule any sessions you can’t attend. We just ask for at least 24 hours notice. If you need any help making or changing your bookings, please contact your therapist directly and/or via the Contact Form.

Without a doubt though, if you really do want a love life you’ll love, we say the most important thing you can ever do is just start!

How long will it take to get the results I want?

How long it will take for you to have a love life you’ll love is simply one that we can’t answer. So much of it is down to you. Some people may have a life-changing insight in just a few sessions, while for others, learning to recognise and change well-rehearsed patterns, or overcoming a life changing event such as discovery of an affair is likely to be a longer process.

Our programmes are based on six 1-hour sessions because we know that big changes are possible in that time. But, we also offer different ways to continue seeing your therapist if that’s what you’d like to do.

How do I change or cancel a booking?

To change or cancel your booking(s), please contact your therapist directly through the contact details you have been provided by them. Or you can Contact Us using the form.

Please make sure that you provide full details of your appointment, including your name, date and time of the appointment to be changed and your request to reschedule.

We request a minimum of 24 hours notice of a cancellation or request to reschedule to roll-over the paid-for session payment to the next appointment.

Late cancellations (less than 24 hours notice) or missed appointments will not be refunded or rescheduled. 

See our Cancellations Policy which is part of our Terms & Conditions of Service for more details.

How do I get a refund?

We’d like to think you’ll see the value of having all six sessions with your therapist as soon as you get started. Counselling can be challenging at times, but it is often when things get a little uncomfortable that possibilities for something better also arise. If that’s how you’re feeling, we suggest you talk to your therapist first.

We understand though that things can come up in life and there’s a good reason to take a break or stop having your sessions.

The options are:

  • bank the pre-paid sessions until you’re ready to start again (Valid for a 12 month period)
  • transfer the remaining sessions to continue with another therapist
  • request a refund. The amount to be refunded will be calculated on a pro rata basis of the cost of the remaining balance of sessions, less an administrative fee of £50.

Whatever you decide, please email us with your request and a brief explanation of the circumstances or reason, so we can learn from this. Any payment due to you will be made within 28 days via a transfer to the account from which you made the original payment.

How do I offer feedback or make a complaint?

We’d love to hear your feedback on our service and if you’d like to write us a testimonial that would be fabulous! We hope there won’t ever be a need to complain, but if there is, please let us know as soon as you think something’s not right for you. We’ll do our very best to sort it out ASAP and aim to learn from what we didn’t get right for you.

Please use the Contact Form and Write “Complaint” in the Message field so we can get back to you ASAP. If an email just won’t do, then please call your therapist first and they will redirect your call to a BLC colleague or their supervisor.

I have another question. How can I contact you?

Ask us any question you like concerning our service via our email: We’ll get back to you by email within 48 hours, but if it’s more urgent than that, please include your contact phone number in your email and we’ll get back to you as soon as we can.

We’re also happy to arrange a brief phone call with you if there’s something specific you’d like to discuss before committing to one of our programmes. Contact us on the email address above to make your request.

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